How we protect customers and users, ensure safe use of the platform and AI, and comply with our platform partners and regulators.
This policy is an informal statement of Rysana's safety practices. We are committed to protecting and ensuring the safety of our customers and users. We also work to ensure that our platform is used in a safe and responsible manner and follow all guidance and rules from our platform partners and regulators.
Partners & Regulators
Rysana will never breach the terms of service of our partners and service providers, including our AI model providers and web infrastructure providers. We are constantly working to ensure that we are compliant with all of our partners and regulators, and we have built a robust safety framework around our platform technology to guarantee our technology is used in line with the safety expectations of our partners and regulators.
Customer and End User Data
Rysana is committed to protecting the privacy of our customers and end users. We have built a robust privacy framework around our platform technology to guarantee that our customers and end users are protected. Our technology is uniquely architected to keep as much data as possible on the customer's own infrastructure, and we do not store any customer or end user data on our own infrastructure. We do not use any customer or end user data for any purpose other than to provide the services that our customers have requested. We do not sell any customer or end user data to any third parties.
The only data that reaches our servers is the application configuration, user prompt, and additional contextual data that our customers opt-in to providing with each API request for enhanced reasoning capabilities. This data is never used for anything outside of fulfilling the single request and is only received by Rysana itself and any providers we use to fulfill the request, such as underlying AI model providers.
In general, personal data in customer applications which is automated and used to deliver dynamic experiences for end-users never touches our servers, and our AI only delivers instructions to the customer application which can be used alongside our server-side and client-side safety checks to deliver those experiences entirely within the customer's own infrastructure.
Safe Use of the Platform
Rysana is committed to ensuring that our platform is used in a safe and responsible manner. We have built a robust safety framework around our platform technology to guarantee that our technology is used in line with moral and ethical standards, never used for malicious purposes, and never used in a way that could cause harm to our customers or end users or any other third parties.
We are intent on constantly building stronger safety checks into our platform, and we are constantly working to improve our safety practices. We are glad to collaborate with safety researchers, industry partners, and regulators to that end.
Safe Execution of Automated Reasoning
We have architected our platform and customer-facing server and client libraries to ensure that it is impossible for the AI to make any decisions by itself without the explicit approval of the customer. The customer must explicitly approve the AI's reasoning before it can be executed.
This is handled with the application configuration and validation, planning, and safety mechanisms included with our libraries so that the customer's application configures the set of actions that the AI can take, validate the AI's reasoning before it is executed, and escalate to the human end-user or human customer for actions that may be potentially destructive or irreversible, such as deleting a record or sending an email.
The AI cannot execute any reasoning without the explicit approval of the customer, and the customer can always override the AI's reasoning and revoke control of the application at any time.
For more information about our safety practices, or if you have questions, please contact us by e-mail at email@example.com.